Privacy Policy

Atelier Myrleia (“we,” “us,” or “our”) respects your privacy. This policy describes how we collect, use, store, and share personal information when you visit our website, contact us, sign up for updates, or purchase our handcrafted jewelry through our sales channels (including checkout partners such as Shopier).

1. Who we are

Atelier Myrleia is an independent jewelry atelier based in Istanbul, Türkiye. For questions about this policy or your data, contact us at hello@ateliermyrleia.com.

2. Information we collect

We may collect:

• Contact and account details: name, email address, phone number, shipping and billing addresses, and messages you send us.
• Order information: items purchased, customization notes, order history, and communications about your order.
• Payment data: payments are processed by our third-party payment provider (e.g. Shopier). We do not store full card numbers on our servers; payment partners handle card data according to their own privacy policies.
• Technical and usage data: IP address, browser type, device type, general location (country/region), pages viewed, and referral URLs, via cookies and similar technologies where applicable.
• Marketing preferences: newsletter sign-ups and consent where required.

3. How we use your information

We use personal information to:

• process and fulfill orders, including custom pieces;
• communicate about orders, shipping, returns, and customer care;
• respond to inquiries and provide styling or sizing guidance;
• improve our website, collections, and services;
• send marketing emails when you have opted in, or as permitted by law;
• comply with legal obligations and protect our legitimate business interests.

4. Cookies and similar technologies

We may use cookies or similar tools for essential site function, preferences, analytics, or marketing. You can control cookies through your browser settings; disabling some cookies may limit site features.

5. Sharing of information

We may share information with:

• Service providers that assist with hosting, email, analytics, payment processing, and shipping;
• Shipping carriers to deliver your order;
• Legal authorities when required by law or to protect rights and safety.

We do not sell your personal information to third parties for their independent marketing.

6. International transfers

We operate from Türkiye. If you access our site from another country, your information may be processed in Türkiye or in countries where our service providers operate. We take steps designed to protect your data in line with applicable law.

7. Retention

We keep personal data only as long as needed for the purposes above, including order records, tax and accounting requirements, and resolving disputes, unless a longer period is required by law.

8. Your rights

Depending on where you live, you may have rights to access, correct, delete, or restrict processing of your personal data, to object to certain processing, or to data portability. You may also withdraw marketing consent at any time. To exercise these rights, email us at the address above. If you are in the European Economic Area or UK, you may also lodge a complaint with your local data protection authority.

9. Security

We use reasonable technical and organizational measures to protect personal information. No online transmission is completely secure; we encourage you to use strong passwords and protect your devices.

10. Children

Our site and products are not directed at children under 16. We do not knowingly collect personal data from children.

11. Changes

We may update this policy from time to time. The “Last updated” date will change accordingly. Continued use of our site after changes means you accept the revised policy where permitted by law.